Millennials are moving into your Multi Dwelling Complexes. They do not want to talk to you face to face.
This is not a reflection on you as a Property professional but a fact of life as they have grown up with one of the greatest transition of our time.
In this article the Millenials explain how they are going to do business. We being Property, Facility Managers must adapt or your building will turn into a slum of of the future because the Millenials will have choice.